Refund Policy for Digital Products

1. Overview

Pixbundle sells downloadable digital products such as Canva templates, eBooks, planners, courses, graphic bundles, Lightroom presets, Notion templates and other creative resources. Because these products are delivered digitally, our refund policy is different from physical product returns.

2. Digital Product Nature

Digital products cannot be physically returned once downloaded or accessed. For this reason, we encourage customers to carefully review product descriptions, previews, compatibility notes, license details and file requirements before placing an order.

3. When Refunds May Be Approved

A refund may be considered in the following situations:

• You were charged more than once for the same order.
• You purchased the same product twice by mistake.
• The download file is missing, corrupted or inaccessible.
• The product received is significantly different from the description.
• A technical issue prevents access to the purchased file and our team cannot resolve it.
• A refund is required by applicable consumer protection laws.

4. When Refunds Are Not Available

Refunds are generally not available in the following cases:

• You changed your mind after purchase.
• You no longer need the product.
• You purchased the wrong product by mistake.
• You do not have the required software to open or edit the file.
• You expected results that were not promised in the product description.
• You downloaded, accessed or used the product successfully.
• You request a refund due to lack of time, skill level or personal preference.

5. Download and Access Issues

If you cannot access your purchased file, please contact us before requesting a refund. Our support team may help by resending the download link, checking your order, fixing file access or providing a replacement file if needed.

6. Duplicate Payments

If you were charged twice for the same order or made a duplicate purchase by mistake, please contact us with your order details. After verification, we may issue a refund for the duplicate transaction.

7. Refund Request Timeframe

Refund requests should be submitted as soon as possible after purchase. To help us review your request quickly, include your order number, email address used at checkout, product name and reason for requesting a refund.

8. How to Request a Refund

To request a refund, contact us through our Contact Us page and provide the following information:

• Your full name.
• Your order number.
• The email address used for purchase.
• The product name.
• A clear explanation of the issue.
• Any screenshots or error messages if applicable.

9. Refund Review Process

After receiving your request, our team will review the order details, payment status, download activity and issue reported. If your request qualifies, we will process the refund through the original payment method where possible.

10. Processing Time

If a refund is approved, the processing time may depend on your payment provider, bank or card issuer. Refunds can take several business days to appear in your account after they are issued.

11. Chargebacks and Disputes

If you have an issue with your order, we encourage you to contact us first so we can help resolve it. Filing a chargeback without contacting support may delay resolution and may affect future account access.

12. Product Replacements

In many cases, we may offer a file replacement, corrected download link or alternative solution instead of a refund, especially when the issue is related to file access or technical delivery.

13. Policy Changes

Pixbundle may update this Refund Policy from time to time. Any changes will be posted on this page with an updated “Last Updated” date.

14. Contact Us

If you have questions about refunds, orders, downloads or product access, please contact us through our Contact Us page.